FAQ & SHIPPING
COVID-19:
COVID-19 is having an unprecedented impact on communities and on our economy. As retailers close their locations and people stay home to social-distance, there has been an increase in online shopping and package deliveries.
While shipping carriers continue to operate as an essential service, there may be some changes that could temporarily impact the way we can fulfil orders. This may cause delays in shipment time of your order. We apologise for any inconvenience this may cause.
Q: HOW DO I CHECK THE STATUS OF MY ORDER?
A: Upon placing your order, please allow up to 5 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a notification through email. To get your tracking number, simply send us a email at Info@globenomads.com and we will have it sent to you. If you did not receive any updates on your order, please email us immediately and we will do all we can to investigate.
Q: HOW LONG DOES SHIPPING TAKE?
A: Please allow up to 5 days for your order to process, and an additional 2 days to be shipped out. Our fulfillment centers are located around the world. This means that your order is shipped from global areas such as Thailand, Tibet, India, China, Japan etc. via our partnership with USPS. For United States orders, it will normally take about 2-4 weeks. For International orders, please allow up to 4-6 weeks.
Q: WHY DOES SHIPPING TAKE SO LONG?
A: Our prices are significantly lower than our competitors since we have relationships with our suppliers to ship directly to the customer! The downside to this is slightly longer shipping times, though we work our hardest to get your order shipped as fast as possible.
Q: I ORDERED TWO PRODUCTS, BUT HAVE RECEIVED ONLY ONE... WHAT'S HAPPENING?
A: Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other. Each product will be shipped separately to you and it may be at a different date.
Q: DO YOU SHIP INTERNATIONALLY?
A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us. No fee will be added at your checkout.
Q: IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing your product. Then your credit card information will be purged.
Q: HOW DO I ORDER ON YOUR WEBSITE?
A: Simply find the product you'd want and click the 'Add To Cart' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
SHIPPING INFORMATION:
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.
Our supply chain and logistics networks are experiencing extended shutdown. We are preparing to ship orders as quickly as possible starting from Month Day, but your order may be delayed. Please check for any update.
Due to the impact of the epidemic, the logistics duration will be longer than expected. The specific logistics time depends on the local shipping company.
Shipping time: After processing and leaving the warehouse, items usually take between 10 and 25 days to arrive at their destination but can take longer from time to time. If your order is shipping to Brazil or Russia, it will take about 30 days to arrive at their destination but can take longer from time to time.
Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment.
Note for taxes:
For most of the countries, our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). However, for some limited countries (especially for some European countries such as Germany, Italy, UK and Canada etc.) may need to pay duties or VAT according to your countries’ levying rules.